Refund Policy

Refund eligibility depends on the circumstances of the transaction and applicable policy at the time of purchase. Contact support with the order details and a clear description of the problem.

Before requesting a refund

For setup or playback problems, provide the device model, player name and exact issue so support can determine whether the account, player or local network is involved.

How to request review

Use the contact page or WhatsApp and include sufficient information to identify the order. Do not post payment information publicly.